Complexion Perfection Face Wash

Yes. Our products use a superior cleansing action called hyperprotonation to effectively control and prevent acne.

We are so confident you'll love our products that if you don't see clearer looking skin in your first month, we'll give you your money back. Read our T's and C's for more information.

Yes, Panaclear is gentle enough to use as directed on sensitive and dry skin. In fact, our products may help with dry skin due to their slightly acidic pH which encourages normal moisture production and regulation, as opposed to high pH cleansers which can strip the skin, causing dryness and irritation.

Like with any new skincare product, we recommend doing a patch test on the inside of your wrist before incorporating our products into your routine.

If you use products that interact with citric acid, you may be increasing your chances of dry or irritated skin.

Please note: citric acid is one of our ingredients. If you have a citric acid sensitivity or allergy, or a sensitivity or allergy to any of our other ingredients, Panaclear is not right for you.

Panaclear won’t imbalance your skin’s microbiome.

Our products are designed to cleanse and refresh without disrupting your skin’s natural processes. A significant part of biofilm is composed of a gunk known as 'extracellular polymeric substance', which accumulates on the skin just like oil, dead skin cells, and environmental buildup. Our formulations help break down and remove this sticky layer as part of the cleansing process, much like washing away excess debris.

Your skin continuously renews itself, and our products support that cycle—keeping your pores clean and your skin balanced for a healthier, clearer complexion.

Yes, our products are safe to be used on open and delicate skin (e.g. popped pimples, around the lips, or extracted blackheads)!

Some customers notice a slight "tingling" or "stinging" sensation when our products are applied to open or delicate skin. This is due to their slight acidity.

While your skin likes acid, when it gets in an open wound, you might notice tingling or stinging. It's completely normal to feel this sensation and it WILL NOT cause lasting irritation. It's actually a sign that our products are working as intended!

If you can't stand the sensation, rinse the area with lukewarm water and pat dry. All of our products are for external use only.

No, it won’t.

Our hyperprotonation cleansing technology works differently. We use a mechanical cleansing process that is effective and sustainable. Head to 'The Science' to learn more!

With Panaclear, most customers report seeing clearer skin within the first week or two!

For best results, we recommend you use the Complexion Perfection Face Wash 2x a day every day and let it sit for at least two minutes and use the Flawless Finish Spot Treatment as needed, letting it sit for at least two minutes as well before rinsing with a damp cloth.

If you're skeptical about our products working for you, we provide all new customers with a "Love It Or Money Back" guarantee on all first orders - so there's nothing to lose and everything to gain from trying us out! Read our T's and C's for more information.

The Complexion Perfection Face Wash should replace your current cleanser with active ingredients.

Use an almond sized amount 2x daily, morning and night. Massage over dry or damp skin and let it sit for at least two minutes.

Rinse off with water. Avoid eyes.

You can use it to help remove makeup! Remember to double cleanse.

Yup! You can use Panaclear with other active ingredients in your routine.

However, the Complexion Perfection Face Wash contains citric acid which is not recommended to be used in conjunction with other strong acids (can increase risk of dryness, irritation) or bases like benzoyl peroxide (they can have a neutralising effect on each other).

Always use your best judgement and patch test before incorporating our products into your routine.

We know trying out new skincare is a big deal.

We would be surprised if you didn't see any benefits from our products, especially when used as directed. But if you don't, we got your back.

We provide all new customers with a "Love It Or Money Back" guarantee on all first orders - so there's nothing to lose and everything to gain from trying us out!

If you don't see clearer looking skin after using our products for a month, you can return them for your money back, no questions asked. Read the full T's and C's here.

Shipping: We ship within 48 hours of receiving your order.

Australia – Standard Delivery (2-8 Business Days): Free!

Australia – Express Delivery (1-4 Business Days): Spend $100 or more, and you’ll get free express shipping. Otherwise, express shipping is charged at a flat rate of $10.00 AUD.

Worldwide – Standard Delivery (5-15 Business Days): Spend $150 or more, and you’ll get free standard shipping. Otherwise, standard shipping is charged at a flat rate of $10.00 AUD.

Worldwide – Express Delivery (3-8 Business Days): Worldwide express shipping is charged at a flate rate of $25.00 AUD.

You can access the account sign in portal via the user icon in the top right hand corner of panaclear.com

If you don't already have a Panaclear user account, you can sign up with the email you used for your previous purchase to gain access to your account.

To access your account, you need to:

1) Click 'LOG IN' in the top right corner of the site on web, or click 'LOG IN' in the menu on mobile.

2) Click on "Create Account" and fill in your details. Please make sure you sign up with the same email you used when making your purchase.

3) Check your email for a "Customer account activation" email. Click on the "Activate your account" button.

If you have any problems accessing your account, please email us at hello@panaclear.com and we will get back to you within 48 business hours.

Alternatively, if you don't want to create a user account, you can email us at any time at hello@panaclear.com and we can modify, cancel, or skip a month of your subscription for you. Please let us know about any changes you'd like to make at least two business days before your next billing cycle.