Panaclear is a science-backed skincare brand focused on controlling and preventing acne through cleansing away biofilms.

Our products are formulated with biofilm-combatting technology to help you achieve clearer looking skin without harsh or irritating chemicals.

At Panaclear, we believe that clear skin starts with understanding the biology behind acne, and we’re committed to providing skincare options that are effective, gentle, and evidence-based.

If you can't find what you're looking for here, please email any questions about our product, brand, or your order to hello@panaclear.com and we'll get back to you as soon as possible. Alternatively, you can send us a message on Instagram @panaclear.

Our products are vegan and of course, cruelty free.

Nope!

The Complexion Perfection Face Wash should replace your current cleanser with active ingredients.

Use an almond sized amount 2x daily, morning and night. Massage over dry or damp skin and let it sit for at least two minutes.

Rinse off with water. Avoid eyes. For external use only.

Do not combine with other cleansers or products that interact with citric acid. This can increase your risk of dryness and irritation.

You can use it to help remove makeup! Remember to double cleanse.

This should replace one of your anti-acne serums or current spot treatment.

Use a small amount applied directly to spots or blemishes as needed. Let it sit for 2 minutes then remove with a damp cloth.

Avoid eyes. For external use only.

Do not combine with products that interact with citric acid. This can increase your risk of dryness or irritation.

Our products are formulated without ingredients that could pose a risk to you or baby, but we suggest you always consult your doctor about what skincare is best for you during your pregnancy.

Yes. Our products are formulated using citric acid.

When you apply it to broken skin, it will sting. If you feel a stinging sensation, don't worry. This won't harm your skin. It's a part of the cleansing process and actually means it's working as intended. However, if it's too much for you to handle, thoroughly wash the area with lukewarm water.

Discontinue use if excessive dryness or irritation occurs.

Australia – Standard Delivery: Shipping is charged at a flat rate of $5.95 and is free on orders over $50!

Australia – Express Delivery: Spend $100 or more, and you’ll get free express shipping. Otherwise, express shipping is charged at a flat rate of $15.00 AUD.

Worldwide – Standard Delivery: Spend $150 or more, and you’ll get free standard shipping. Otherwise, standard shipping is charged at a flat rate of $15.00 AUD.

Worldwide – Express Delivery: Worldwide express shipping is charged at a flate rate of $25.00 AUD.

If you want to cancel your order, that's no problem. Please email hello@panaclear.com as soon as possible. If your order has already shipped, we are unable to cancel it.

We're so confident you'll love our products that if you do not see results after using them for one month, we will send you your money back. Our money back guarantee requires you to consistently use our products for at least 30 days. We do require before and after photos. These must be timestamped and taken before (on day 1) and after (on day 30) use. We require this to help us better understand your concerns and reduce the risk of fraud, so please remember to take photos. The money back guarantee cannot be combined with any other offer.

Read the full refund policy in our Term and Conditions.

You can access the account sign in portal via the user icon in the top right hand corner of our website.

If you don't already have an account, you can sign up with the email you used for your previous purchase to gain access to your account. To do this, you need to:

1) Click on the user icon in the top right corner of the site.

2) Click on "Create Account" and fill in your details. Please make sure you sign up with the same email you used when making your purchase.

3) Check your email for a "Customer account activation" email. Click on the "Activate your account" button.

If you have any problems accessing your account, please email us at hello@panaclear.com and we will get back to you within 48 business hours.

When you subscribe to a product, you will receive a renewal every 30 days. You can cancel or skip a month at any time.

You can change this info through your Panaclear account. Alternatively, send us an email at hello@panaclear.com at least two business days before your next billing cycle if you want us to make changes to your account.

If you want to skip a delivery, you can do so through the Panaclear account portal on our website. Alternatively, send us an email at hello@panaclear.com and let us know at least two business days before your next billing cycle.

Great question! We love the simplicity of subscriptions, but hate ones that are hard to cancel. You can cancel at any time through your Panaclear account, or email us at hello@panaclear.com letting us know if you would like to cancel. If you would like to cancel your subscription before the next billing cycle, please email us at least two business days before it renews.